Business Update (21st December 2020)

Following the latest COVID-19 government guidance encouraging manufacturing to continue, we remain fully operational and are committed to manufacturing and delivering our products safely through the winter season. Strict safety systems and protocols remain in place across the entire business as we move forward. Our top priority continues to be the safety and wellbeing of all our customers, colleagues and business partners.

Following the latest government guidance on Brexit legislation, we are also working on system upgrades to maintain unfettered access to our products across our new borders.

• Due to limitations, delivery to Northern Ireland will be temporarily unavailable from 1 January 2021. We hope to return this service as soon as possible and apologies for any inconvenience caused.

If you have any questions at all, please don’t hesitate to contact someone in our Customer Care Team who continue to operate Monday to Friday, 9am to 5pm, to help with any additional concerns or queries you may have. You can contact them via phone, email or live chat. They’re here to help.

Delivery service

You can rest assured we’re prioritising safety during your delivery. Once you’ve chosen your new bed or mattress, here’s what you can expect during delivery:

• We operate A delivery service who will deliver your new divan bed or mattress safely 
• Delivery Driver will be wearing PPE safety equipment to protect you and your home
• All products will be delivered in sealed boxes or sealed plastic bags
• You can alternatively choose contactless delivery and your new bed will be delivered safely to your doorstep – just let our trained delivery drivers know
• All other products will have a safe and contactless delivery service to your doorstep.

*rolled mattresses are safely delivered without any contact to your doorstep

If you have any questions at all, please don’t hesitate to contact someone in our Customer Care Team.

Stay safe, sleep well, and Merry Christmas from all of us at BED HEIST